Growth Operations Manager

Who you are

You are ambitious, entrepreneurial, and hungry to make an outsized impact. You’re not here to climb the ladder — you’re here to build it. You operate at the intersection of strategy and execution, and you’re drawn to environments where pace, clarity, and ownership matter.

You may come from consulting, startups, business operations, or another high-performance background. What unites our best Growth Operations Managers: they are curious, accountable, and driven by a desire to build something that lasts.

Traits, both common and defining, of a Growth Operations Manager at WAY:

Our values guide how we build, decide, and work together. Here’s how they show up in this role:

• Customers are our obsession
  You relentlessly seek customer insight and turn feedback into direction. You’re energised by talking to users, finding pain points, and testing ideas that matter.

• Everything is possible
  You approach ambiguity with optimism. You believe every obstacle can be worked through, and you find smart ways to make it happen.

• Strength in diversity
  You collaborate across disciplines and perspectives. You bring humility to discussions and seek the best ideas, not the loudest.

• Grit
  You persist through complexity. You take ownership, stay accountable, and keep going when things get hard.

• Energy and execution
  You work fast and finish strong. You take pride in high-quality output and bring urgency to every project.

• Curiosity enables potential
  You’re always learning from users, teammates, data, and experiments. You ask questions that uncover new paths forward.

• Pragmatic about purpose
  You’re driven to do your life’s work with people who share your commitment to the long game — building enduring businesses that put people at the heart of every decision and create value that lasts.

About the role

The Growth Operations Manager (GOM) role is designed for individuals who want to build, not just operate. As a Growth Operations Manager, you’ll work alongside WAY’s leadership to validate new opportunities, scale early-stage businesses, and take ownership of high-impact projects.

This role is a structured path toward becoming a founding partner, CEO or CxO within the WAY ecosystem. You’ll learn by doing, with exposure to investment decisions, customer development, team building, and market execution.

What you’ll do

Collaborate with WAY partners to shape, validate, and refine new business concepts with a path to future leadership

• Lead customer truth conversations to uncover unmet needs and validate business hypotheses

• Support existing WAY companies by owning projects across growth, operations, and strategy

• Contribute to internal WAY initiatives — bringing fresh insights and strong execution to platform-level projects

• Build and nurture a strong network of high-potential talent and long-term referrers

• Continuously explore and integrate AI tools to enhance execution, decision-making, and innovation

• Take calculated risks, experiment fast, and share learnings to push the pace of progress

• Own communication and collaboration across stakeholders, ensuring alignment and accountability

The skills we look for in Growth Operations Managers include:

• 3+ years of experience in operations, strategy, business development, or consulting (ideally with exposure to tech or tech-enabled businesses).

• Demonstrated ability to lead cross-functional projects and drive measurable results.

• Strong analytical and communication skills; able to distil complexity and influence stakeholders.

• Native-level Japanese and business-level English.
  A long-term mindset with a hunger to lead — not just manage — as your next chapter unfolds.

How we work with AI

At WAY, we believe AI is not just a tool — it's a competitive edge. Everyone on the team, regardless of role, is expected to:

• Identify and automate parts of your job that can be made more efficient using AI.

• Experiment with AI tools to increase productivity, improve quality, and unlock new ideas.

• Share what you learn with your teammates so we all get better, faster.

Who we’re looking for:

• 3+ years experience in operations, strategy, business development, or consulting (ideally with exposure to tech or tech-enabled businesses)

• Demonstrated ability to lead cross-functional projects and drive measurable outcomes

• Strong analytical, communication, and synthesis skills — you bring clarity to complexity

• Native-level Japanese and business-level English

• A long-term mindset with a hunger to lead — not just manage — as your next chapter unfolds